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Ready-Ed Help Centre

Ready-Ed Book Links

FAQs

** Please Note: Australian GST of 10% is inclusive in the price of all items **

General FAQs

Q1. How do I download digital products such as Ebooks and font files?

For help in this area click on the button on the Home Page labelled, “HELP CENTRE”.

Q2. Can I order your titles as Ebooks?

Most, but not all of our titles are available as Ebooks. Versions of each book that are available are shown on the book information page under the heading "Available Options". Purchasers have the opportunity to then "Select the book type" they require - Ebook Download or Hard Copy.

Q3. What payment methods do you accept?

We accept Visa, Mastercard and PayPal.

Q4. If I give credit card details who can access them?

All credit card transactions, whether processed by PayPal or our credit card payment gateway providers SecurePay, are secure transactions encrypted with Secure Socket Layer (SSL) technology. Payments are processed in real time, in the same way that an Eftpos transaction is made at your local supermarket. No credit card details are stored anywhere.

Q5. Is your site secure?

Yes, absolutely. All transactions are encrypted with SSL, Secure Socket Layer technology which makes it extremely difficult for any third party to access your payment details.

Q6. What currency are prices displayed in on the site?

All prices currently displayed on the Ready-Ed Publication’s site will display in the currency of the country in which you live. Your purchases will be made in that currency.

Q7. Do I have to be from a school or can individual customers place orders with you?

No. You do not have to be from a school to place an order. If you are an individual making a purchase simply select the products you want and proceed directly to Checkout.

Product FAQs

Q8. What format do your Ebooks come in?

Ebooks are delivered in the versatile .PDF format. Ebooks can be read on-screen or printed an unlimited number of times on demand. (Check the Copyright Notice accompanying each book.) Most computers will already have the Abode Reader software required to view this format. If not already installed on your computer it can be downloaded for free here.

Q9. How do I install font files?

Instructions for how Windows fonts can be installed are available by clicking on the button on the Home Page labelled, “HELP CENTRE”.

Delivery FAQs

Q10. How long does delivery take?

Please allow 3-5 working days for delivery of physical products within Australia.

Q11. How much does delivery cost?

Delivery costs for hard copy items in Australia are included in the displayed cost of goods. 

Currently these prices are a Flat Rate for each item of $3.00.

Q12. Do you deliver outside Australia?

No, we do not deliver hardcopy goods to addresses outside Australia.

Returns & Refunds FAQs

Q13. How can I claim a refund?

Should you wish to return your product for any reason please advise us at this email address - info@readyed.com.au

Q14. How is my money refunded?

Your money will be refunded directly back to you via the method that you used to make the original purchase.

Q15. Do you pay for return delivery of hardcopy goods?

No, return postage is the responsibility of the customer.

Q16. Do I need to return digital goods?

No, there is no need to return digital goods purchased. This does not affect the issue of your refund in any way.